Privacy policy


Welcome to PREMJoy (https://premjoy.com).
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, shop online, or interact with us through other platforms.

Information We Collect

We collect personal information to provide a seamless shopping experience and better customer service. The information we may collect includes:

  • Personal details such as your name, phone number, shipping address, billing address, and email.
  • Order and payment information related to purchases made through our Shopify store.
  • Communication records from your messages or inquiries via email, WhatsApp, Facebook, Instagram, or contact forms.
  • Device and browsing data such as your IP address, browser type, and interactions on our site, collected through cookies and analytics tools.

How We Use Your Information

We use the collected information to:

  • Process and deliver your orders efficiently.
  • Communicate with you regarding your orders, support requests, or inquiries.
  • Send promotional offers and updates via email, SMS, or WhatsApp to customers who have made purchases or subscribed to our updates.
  • Improve our website, customer experience, and marketing campaigns.
  • Comply with legal, regulatory, or security requirements.

Payment Security

All online payments are securely processed through SSLCommerz, a trusted and PCI DSS–compliant payment gateway. We do not store or have access to your full credit/debit card details or sensitive payment information.

Cookies and Tracking Technologies

We use cookies and third-party tracking tools such as Facebook Pixel and Google Analytics to analyze traffic and understand customer preferences. These tools help us improve our advertising performance and offer relevant content. You can manage or disable cookies in your browser settings at any time.

Sharing of Information

We do not sell or rent your personal information. However, we may share limited data with trusted service providers who assist us in running our business — such as payment processors, shipping companies, analytics providers, or advertising partners. All such partners are obligated to keep your information secure and use it only for the intended purpose.

Data Retention

We retain your personal information only as long as necessary to fulfill orders, provide support, comply with legal obligations, or for legitimate business purposes.

Your Rights

You have the right to:

  • Access, correct, or update your personal information.
  • Opt out of promotional messages by clicking “unsubscribe” in our emails or contacting us directly.
  • Request deletion of your data, where applicable.

Data Protection

We use appropriate technical and organizational measures to protect your data from unauthorized access, misuse, loss, or disclosure. While we strive to ensure the highest level of security, no online transmission is completely risk-free, and users share information at their own discretion.

Links to Third-Party Sites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

PREMJoy may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

📧 Email: support@premjoy.com
📞 Phone: +88 01775 444 555
💬 WhatsApp: Chat on WhatsApp

Last Updated: November 2025